Return & Refund Policy

Last Updated: September 2026

At Sai Baba Enterprises, we want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products purchased through our website may be returned, replaced, or refunded.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

• The product is received damaged.
• The product received is different from what was ordered.
• The product is defective or not functioning as expected upon delivery.
• Parts or accessories included with the product are missing.
• The product meets the applicable manufacturer’s return/warranty conditions.

The product should generally be unused, undamaged, and in its original packaging, along with accessories, manuals, invoices, and other items supplied with the product.

2. Damaged Products

Customers should inspect products carefully when they are delivered.

If a product arrives damaged, please contact Sai Baba Enterprises as soon as possible, preferably within 48 hours of delivery, with:

• Order number
• Customer name and contact number
• Photographs of the product
• Photographs of the packaging
• Video showing the damage, where applicable

This information may be required to process a replacement or refund request.

3. Wrong Product

If you receive a product different from the product ordered, please contact us promptly.

After verification, we may arrange a replacement with the correct product or provide an applicable refund.

4. Defective Products

If a product develops a manufacturing defect, the issue may be handled according to the manufacturer’s warranty and service terms.

Depending on the product, we may arrange:

• Repair
• Replacement
• Manufacturer service
• Refund, where applicable

Warranty decisions may be subject to inspection by the manufacturer or authorized service centre.

5. Furniture Returns

Furniture products such as:

• Sofas
• Beds
• Cots
• Wardrobes
• Dining tables
• Office furniture
• Mattresses
• Recliners

may have specific return conditions because of their size, transportation, assembly, and handling requirements.

Customized, assembled, or specially ordered furniture may not be eligible for return unless the product is defective, damaged, or incorrectly supplied.

6. Large Appliances & Electronics

Products such as ACs, refrigerators, washing machines, TVs, coolers, and other large appliances may be subject to manufacturer-specific return and warranty procedures.

Installation or usage after delivery may affect return eligibility in certain cases.

Customers should contact us before attempting to return or dismantle an installed product.

7. Pelli / Wedding Combos

Wedding/Pelli Combo packages may contain multiple products sold together at a special price.

Because these products may be bundled and specially priced, individual products within a combo may not be eligible for separate return unless the product is damaged, defective, incorrect, or otherwise covered under applicable return conditions.

8. Non-Returnable Items

The following may generally not be eligible for return:

• Products damaged after delivery due to customer misuse.
• Products showing signs of improper installation or handling.
• Used products where the issue is not covered by warranty.
• Customized or specially ordered products.
• Products without original packaging, accessories, manuals, or invoice, where these are required.
• Products returned after the applicable return period.
• Products specifically identified as non-returnable on their product page.

9. Return Request Process

To request a return or replacement:

Step 1: Contact Sai Baba Enterprises with your order details.

Step 2: Provide photographs/videos and explain the issue.

Step 3: Our team will review the request.

Step 4: If approved, we will provide instructions for the return, inspection, replacement, or applicable resolution.

Do not send products back without receiving return instructions from us.

10. Refunds

If a refund is approved, the refund amount will generally be processed through the original payment method or another suitable method communicated by Sai Baba Enterprises.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.

Shipping, installation, transportation, or other service charges may not be refundable where applicable.

11. Refund Amount

The final refund amount will be determined after reviewing:

• Product condition
• Reason for return
• Applicable return terms
• Delivery/transportation charges
• Installation or service charges
• Manufacturer policies
• Applicable discounts or promotional offers

12. Order Cancellation

Customers may request cancellation before an order is dispatched or processed for delivery.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is approved after payment, the applicable refund will be processed according to the order status and payment terms.

13. Exchange / Replacement

Where applicable, Sai Baba Enterprises may offer a replacement instead of a refund.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative solution or applicable refund.

14. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, Sai Baba Enterprises may arrange or bear the applicable return transportation cost, subject to verification.

For other approved returns, return transportation or other applicable charges may be deducted from the refund.

15. Inspection

Returned products may be inspected by Sai Baba Enterprises, the manufacturer, or an authorized service provider before a replacement or refund is approved.

A return request does not automatically guarantee a refund or replacement.

16. Manufacturer Warranty

Many electronics and appliances are covered by manufacturer warranties.

Warranty claims may need to be handled directly through the manufacturer’s authorized service centre.

Sai Baba Enterprises may assist customers with the warranty process where possible.

17. Contact Us

For return, replacement, cancellation, or refund requests, please contact:

Sai Baba Enterprises
Furnishing Your Future
Established in 1990
Huzurnagar, Suryapet District, Telangana, India

Phone: 9848016981 | 9160473143 | 9769762428
Additional Contact: 9966772551